Since 2017 Tele law service has been provided in selected 1800 CSCs of 11 states: Bihar (500), Uttar Pradesh (500), eight states of North-East (Assam, Meghalaya, Mizoram, Nagaland, Arunachal Pradesh, Manipur, Tripura and Sikkim) and Jammu and Kashmir (800).
At present Tele- Law service is available in 28060 CSCs in 115 Aspirational Districts across 28 states in the country.
For more information to find CSCs in Aspirational Districts click on
CSCs are shops/Kiosks that deliver various government services online like public utility services, social welfare schemes, healthcare, financial, education and agriculture services to citizens in rural and remote areas of the country.
Common Service Centre (CSC) is one of the mission mode projects under the Digital India Programme run by Ministry of Electronics and Information Technology (MeitY). There are approximately 3.19 lakh CSCs in India. CSCs are located in Gram Panchayats.
For all others a nominal fee of Rs INR 30/- charged for each consultation. http://www.tele-law.in/static/citizens-eligible.php
Legal matters in which advice can be taken through Tele-Law service :-
Yes, Your personal and case details are kept confidential
VLE is a Village Level Entrepreneur who runs the CSC in your area and provides for the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will
PLV is a Para- Legal Volunteer deployed in your area by District Legal Services Authority (DLSA) or CSC e- Governance Services India Ltd for facilitating Tele-Law Service.
Under the Tele-law program a PLV is attached with the selected CSC in your village. A PLV is not a lawyer but has basic understanding and knowledge of legal process and laws. A PLV will
You can find the contact details of the PLV attached to the CSC in your area by clicking at the given link- http://www.tele-law.in/static/tele-law-csc.php.
This link flashes the name of the States in which Tele-law service is being currently available.
Step-2 Click on the name of your desired State or the State to which you belong, a list of selected CSCs with their address and contact details of the Para legal Volunteers (PLVs) appears on the portal.
Step-3 You can call at the given number of the PLV or go straight at the address given for CSC.
Step-4 You may also find the details of the PLVs attached with the CSC in your village through the Village Headmen.
Any person who comes to CSC to seek legal advice is Legal Advice Seeker/Beneficiary. She/he must come to the CSC for Consultation.
A Panel Lawyer is a practicing advocate selected by Department of Justice and CSC-e Governance Services or registered on the Panel of State /District Legal Services Authority. A Panel Lawyer will
SHOW his availability on Tele-Law Portal for a period of Seven Days (weekly basis) of his availability to give advice
MAKE him / herself available on the appointed date and time
Any Change in the date/ time of advice has to be intimate to VLE or can be changed by Panel Lawyer
Mandatory to fill feedback form before closing the case
In choosing a lawyer, you have the following options:-
The PLV or the VLE will help you get an appointment with the Panel Lawyer.
The PLV or VLE will ask you to carry some important documents at the time of registration. Please refer to question number No 14 below.
Appointment with Panel Lawyer is fixed for the next day after you register your case at the Tele-Law Service with the CSC.
Instant Video conference facility has been added to the Tele –Law portal.
Under the Instant VC facility, You will be able to connect and take legal advice on the matter on the same day depending on the availability of the Panel lawyer.
Citizen will need to provide personal information and any appropriate document (where applicable). In case citizen belongs to category of Section 12 of LSA, Act, 1987 He/She will need to provide proof of the same. List of documents that are accepted as proof is given at the under-mentioned link
PLV can also guide you regarding case related or any other documents to be provided.
The cost of Tele-law service is free for the persons eligible to free legal advice as mentioned under section 12 LSA 1987 whereas persons belonging to categories mentioned under section 12 LSA 1987 has to pay Rs. 30 for availing the Tele-Law Service.
Yes, if you are eligible under Section 12 of LSA Act, 1987 , that include Women ,Children, persons belonging to Scheduled Caste and Scheduled Tribe, victims of trafficking, mentally ill and differently abled people, Victims of natural disaster/ethnic violence, Workers in unorganized sector/industrial workers, under trials and people of low income group.
If you miss your appointment with the Panel Lawyer then you will have to seek a fresh appointment.
If you belong to categories other than those mentioned under section 12 of LSA 1987 then the fee paid by you for the missed appointment will be forfeited. However in case your appointment is not completed because of absence of the Panel Lawyer, VLE/PLV, it will be rescheduled by the VLE. For this appointment you need not to pay again.
In such case the consultation could be done via phone call.
In such case the consultation could be done via phone call.
Applicant - An applicant cannot reschedule the appointment by him-self or herself.
Panel Lawyer – If the Panel lawyer wants to reschedule the case he will click on reschedule option. The VLE checks Panel lawyer next availability for the consultation with the applicant and VLE finalizes the next appointment.
VLE - VLE checks Panel Lawyer next availability for the consultation with the applicant and then he finalizes the next appointment.
You have the option to give Feedback
Tele-Law mobile application is an application developed to enable pre-registration of cases for legal advice and to provide a choice to the beneficiary to seek his/her preferred date and time for legal advice and consultation
Paralegal Volunteers (PLVs) who are specifically engaged under Tele-law programme will use this mobile application.
Tele-Law mobile application can be downloaded by a Paralegal Volunteers (PLVs) on his/her mobile number registered on the Tele-law dashboard wherein, he/she will receive a link, by SmS, to download the application. She/he can download the application through Google Play Store also.
It can be downloaded on every smart/android phones only.
The Tele-Law mobile application will benefit in the following ways :-
Beneficiary will receive three SmS regarding his /her chosen date and time for legal advice:-
First SmS to be received after successful submission of Pre-registration form
Second SmS –On receipt of the pre-registration form by the VLE the VLE wil check the availability of the Panel Lawyers on the preferred date and time
Third SmS – Reminder message to be received by the Beneficiary on the scheduled date for legal advice
For any help related to the mobile application, PLV can call at 011-23074401
and visit the Help section on the Home page and can send an email to : firstname.lastname@example.org.
As on 19.12.2019 Number of cases registered 150533 and advice enable 137285