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FAQs

FAQs

Tele- Law is a legal service provided by the Department of Justice (DOJ - Ministry of Law, GOI) in partnership with Ministry of Electronics and Information Technology (MeiTY ) through CSC e-Governance Service India Limited, for mainstreaming legal aid to the marginalized communities in India by use of Communication and Information Technology for delivery of legal information and advice. In the States of Uttar Pradesh and Bihar the services are being provided in collaboration with National Legal Services Authority (NALSA). Tele-Law Service is available for the states of Uttar Pradesh, Bihar, Jammu and Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim and Mizoram.
Tele-Law service is provided through CSCs (Common Services Centers). CSCs are established by CSC e-Governance Service India Limited across India as Part of Digital India Program for delivery of various electronic services to villages in India. There are approximately 2.5 lakh CSCs in India. Tele-Law will be available in 1000 CSCs spread across UP and Bihar and another 800 across J&K, and eight states of the North East.
Any Citizen of India domiciled in Uttar Pradesh, Bihar, Jammu and Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim or Mizoram – facing a legal issue or in need of legal advice and counseling, may use this service. Citizens belonging to the marginalized section of society will be provided this service free of cost.
You may search for your nearest CSC by clicking here. You can also ask for a list of CSCs in your area at the Panchayat Office or District Headquarters. The Para Legal Volunteer in your area will guide you to your nearest CSC providing the Tele-Law service.
VLE is a Village Level Entrepreneur that runs the CSC in your area and enables the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will:
  • make you speak to a PLV (Para Legal Volunteer) stationed at his center who will give you basic guidance and counseling.
  • register you for the Tele-Law Service by uploading your details in an information form on the Tele-Law portal. He will also upload and scan the required documents furnished by you.
  • generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.
PLV is a Para Legal Volunteer deployed in your area by National Legal Services Authority/ State Legal Services Authority/ DOJ for facilitating the Tele-Law Service. A PLV is stationed at the CSC in your area. A PLV is not a lawyer but has basic understanding and knowledge of legal process. PLVs will be stationed at 1800 Panchayats identified. A PLV will:
  • Give information about Tele Law Service to citizens in community gatherings and public places.
  • Identify citizens in rural and remote areas in need of legal advice and information.
  • Understand nature of the legal issue faced by the citizen.
  • Facilitate registration of case at CSC, ask for documents such as Adhaar and Bank Account if any.
  • Facilitate pre-appointment with panel lawyer, send a SMS for appointment reminder or change in schedule.
  • Connect citizen to the Panel Lawyers through video conferencing facility at the CSC.
  • Keep track of progress of the applicant’s cases/grievances and maintain a record of the same.
You can find a PLV stationed at the CSC in your area. You may also find a PLV at Anganwadi meetings, Village Panchayat public meeting, Market place, youth club, community center, mahila mandal, women SHGs etc.
A Panel Lawyer is a legal expert stationed at NALSA/SALSA/CSC e-Governance Services India Limited. A Panel Lawyer is a tele-consultation expert who can give legal advice and opinion to the citizen through VCF/chat or telephonic services available at the CSC. A panel lawyer will:
  • Study the information and matter provided by you through the PLV on the Tele Law system at the time of Pre-Appointment with at the CSC.
  • Connect with you over VCF for a period of 20 minutes to discuss your matter, give you legal advice and recommendations for further action to be taken by you.
The PLV or the VLE will help you get an appointment with the Panel Lawyer. Appointment with Panel Lawyer is fixed for the next day after you register for the Tele-Law Service with the CSC. You can avail of maximum 3 appointments for the same case with the Panel lawyer assigned to you.
Citizen will need to provide personal information and Adhaar Number (where applicable). In case citizen belongs to marginalized section of society, citizen will need to provide proof of the same. List of documents that are accepted as proof for marginalized section persons is given below. Marginalized section citizens also need to give bank account details for refund of service fee. PLV can also guide you regarding case related or any other documents to be provided.
S.No Category of marginalized persons (Section 12 of LSA Act, 1987) Type of Documents to be submitted at CSC
1 Women Nil
2 Children Nil
3 SC / ST Caste Certificate / Others Please specify
4 Victims of Trafficking Self-declaration or police FIR Copy
5 Mentally Ill and differently abled people Doctor certificate / declaration from a family member / guardian
6 Victims of Natural Disaster / Ethnic Violence Self Declaration
7 Workers in the unorganized sectors, industrial workers Job card, bank account, jan-dhan account, others (please specify)
8 Victims of Acid Attacks Doctor certificate, declaration by self, family member, guardian
9 Victims of Drug abuse Doctor certificate, declaration by family members, guardian
10 People with low income groups BPL Card, any other income certificate (please specify)
11 Senior Citizens Aadhar Card, Ration Card, Voter Card, Self-declaration
Citizen has to pay Rs. 30 for availing the Tele-Law Service. It will include counseling by PLV and one appointment with Legal expert over VCF/chat or telephone for a fixed timeslot of 20 minutes. In case the Panel Lawyer reschedules the appointment, you need not pay for the rescheduled appointment.
Tele-law service is free for citizens belonging to marginalized section of society. The amount paid by them at the CSC will be reimbursed through DBT. For this they have to provide their Bank account details to the VLE. The following citizens belong to Category of marginalized persons (Section 12 of LSA Act, 1987):
  • Women
  • Children
  • SC/ST
  • Victims of trafficking
  • Mentally ill and differently abled people
  • Victims of natural disaster/ethnic violence
  • Workers in unorganized sector/industrial workers
  • Victims of acid attack
  • Victims of drug abuse
  • People of low income group
  • Senior citizens
You can pay the VLE for the Tele-Law service by cash/ digital wallet.
Yes, your case will be kept completely confidential by the Panel Lawyer, PLV, as well as the VLE.
If you miss your appointment with the Panel Lawyer then you will have to seek a fresh appointment. Fee paid by you for the missed appointment will be forfeited. However in case your appointment is not completed because of absence of the Panel Lawyer, VLE/PLV will reschedule your appointment for which you need not pay again.
Yes, you can email your grievances to telelaw.grievance@csc.gov.in or contact the grievance cell on ph NUMBER
  • Web cameras
  • Headphone
  • Speakers
  • Good Internet connectivity with at least (1 Mbps)