Since 2017 Tele law service has been provided in selected 1800 CSCs of 11 states: Bihar (500), Uttar Pradesh (500), eight states of North-East (Assam, Meghalaya, Mizoram, Nagaland, Arunachal Pradesh, Manipur, Tripura and Sikkim) and Jammu and Kashmir (800).
At present Tele- Law service is available in 2,50,000 CSCs in 112 Aspirational Districts across 36 States/UTs in the country.
For more information to find CSCs in Aspirational Districts click on
CSCs are shops/Kiosks that deliver various government services online like public utility services, social welfare schemes, healthcare, financial, education and agriculture services to citizens in rural and remote areas of the country.
Common Service Centre (CSC) is one of the mission mode projects under the Digital India Programme run by Ministry of Electronics and Information Technology (MeitY). There are approximately 4 lakh CSCs in India. CSCs are located in Gram Panchayats.
Legal matters in which advice can be taken through Tele-Law service :-
VLE is a Village Level Entrepreneur who runs the CSC in your area and provides for the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will
PLV is a Para- Legal Volunteer deployed in your area by District Legal Services Authority (DLSA) or CSC e- Governance Services India Ltd for facilitating Tele-Law Service.
Under the Tele-law program a PLV is attached with the selected CSC in your village. A PLV is not a lawyer but has basic understanding and knowledge of legal process and laws. A PLV will
You can find the contact details of the PLV attached to the CSC in your area by clicking at the given link- https://www.tele-law.in/tele-law-details-of-cscvle.html.
This link flashes the name of the States in which Tele-law service is being currently available.
Any person who comes to CSC to seek legal advice is Legal Advice Seeker/Beneficiary. She/he must come to the CSC for Consultation. She/he also register himself throw Tele-Law citizens' mobile application and seek free legal advice.
A Panel Lawyer is a practicing advocate selected by Department of Justice and CSC-e Governance Services or registered on the Panel of State /District Legal Services Authority. A Panel Lawyer will
In choosing a lawyer, you have the following options:-
The PLV or the VLE will help you get an appointment with the Panel Lawyer. You can also get an appointment with the Panel Lawyer to register himself in Tel-Law service by mobile application and web portal.
The PLV or VLE will ask you to carry some important documents at the time of registration. Please refer to question number No 14 below.
Appointment with Panel Lawyer is fixed for the next day after you register your case at the Tele-Law Service with the CSC.
Yes, You will be able to connect and take legal advice on the matter on the same day depending on the availability of the Panel lawyer.
Citizen will need to provide personal information and any appropriate document (where applicable). In case citizen belongs to category of Section 12 of LSA, Act, 1987 He/She will need to provide proof of the same.
VLE and PLV can also guide you regarding case related or any other documents to be provided.
The cost of Tele-Law service is free for citizens.
Yes, all citizens are eligible for free legal advice through Tele-Law scheme.
If you miss your appointment with the panel lawyer then panel lawyer may reschedule appointment or you can reschedule appointment.
Yes, you can get advice until satisfied.
Applicant - An applicant can reschedule the appointment by him-self or herself.
Panel Lawyer – If the Panel lawyer wants to reschedule the case he will click on reschedule option. The VLE checks Panel lawyer next availability for the consultation with the applicant and VLE finalizes the next appointment.
VLE - VLE checks Panel Lawyer next availability for the consultation with the applicant and then he finalizes the next appointment.
You have the option to give Feedback
Tele-Law mobile application is an application developed to get legal advice and to provide a choice to the beneficiary to seek his/her preferred date and time for legal advice and consultation.
Citizens, VLE, Panel Lawyers and Paralegal Volunteers (PLVs) who are specifically engaged under Tele-Law programme will use this mobile application.
Tele-Law mobile application can be downloaded Google Play Store(android user) and app store(iPhone user). He/she will receive a link by SMS, to download the Tele-Law mobile application.
It can be downloaded on every smart/android/iPhone device only.
The Tele-Law mobile application will benefit in the following ways :-
Beneficiary will receive three SMS regarding his /her chosen date and time for legal advice:-
First SMS to be received after successful submission of registration form.
Second SMS –On receipt of the registration form by the VLE the VLE wil check the availability of the Panel Lawyers on the preferred date and time.
Third SMS – Reminder message to be received by the Beneficiary on the scheduled date for legal advice.
For any help related to the mobile application, PLV can call at 011-23074401
and visit the Help section on the Home page and can send an email to : email@example.com.
As on 31.01.2023 Number of cases registered 3212781 and advise enabled 3164390.