FAQs
 
Tele-Law is a service uses video conferencing facility and telephone services to connect lawyers to litigants who need legal advice. This service aims to reach out to the needy especially the marginalized and disadvantaged. The service is provided through Common Service Centers or CSCs located at gram panchayat level. For more information click on http://www.tele-law.in
Tele Law service enables anyone to seek legal advice without wasting precious time and money. The service is free of cost for all citizens.

Since 2017 Tele law service has been provided in selected 1800 CSCs of 11 states: Bihar (500), Uttar Pradesh (500), eight states of North-East (Assam, Meghalaya, Mizoram, Nagaland, Arunachal Pradesh, Manipur, Tripura and Sikkim) and Jammu and Kashmir (800).

At present Tele- Law service is available in 21,502 CSCs in 112 Aspirational Districts across 27 states in the country.

For more information to find CSCs in Aspirational Districts click on

https://www.tele-law.in/tele-law-in-aspirational-districts.html

CSCs are shops/Kiosks that deliver various government services online like public utility services, social welfare schemes, healthcare, financial, education and agriculture services to citizens in rural and remote areas of the country.

Common Service Centre (CSC) is one of the mission mode projects under the Digital India Programme run by Ministry of Electronics and Information Technology (MeitY). There are approximately 4 lakh CSCs in India. CSCs are located in Gram Panchayats.

Yes, Tele-law website can be accessed at http://tele-law.in and is available in 22 official languages.
Legal advice is made available to everyone under Tele-Law service advice is free of Cost.

Legal matters in which advice can be taken through Tele-Law service :-

  • Dowry, family dispute, divorce, protection from domestic violence.
  • Sexual harassment, sexual abuse, eve teasing at the workplace.
  • Maintenance of women children and senior citizens.
  • Rights regarding property and land.
  • Equal wages for males and females.
  • Maternity benefits and prevention of foeticide.
  • Prohibition of child marriage, protection of children from sexual assault, prevention of child labour and implementing right to education.
  • Arrest – (F.I.R)/ process of registering the First Information Report.
  • Atrocities against scheduled castes/ scheduled tribes and their rehabilitation.
Yes, Your personal and case details are kept confidential
  • You can access/download and Print IEC material from IEC/Publication menu of Tele-Law website.
  • Flyer/Poster/Brochure in (22 languages)
  • e-Tutorial on use of Mobile Application
  • User Manual on use of dashboard by PLV, VLE, Panel Lawyer
  • e-Tutorial on use of dashboard by PLV, VLE, Panel Lawyer
  • Presentations on Role and Responsibilities on PLV, VLE and Panel Lawyer, Legal Aid Seeker

VLE is a Village Level Entrepreneur who runs the CSC in your area and provides for the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will

  • Provide you with the name and contact details of the PLV attached to his CSC or put you in touch with the (Para Legal Volunteer) who will give you details about the benefits of legal advice under the Tele-law Service, or
  • He or She will brief you about the benefits of legal advice under the Tele-law Service,
  • Register you as an applicant for the Tele-Law Service by uploading your details in the information form on the Tele-Law portal. He or She will also upload and scan the required documents furnished by you.
  • Generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.
  • Automatic SMS would be generated and sent to you on your registered mobile number with details of date and time of your appointment

PLV is a Para- Legal Volunteer deployed in your area by District Legal Services Authority (DLSA) or CSC e- Governance Services India Ltd for facilitating Tele-Law Service.
Under the Tele-law program a PLV is attached with the selected CSC in your village. A PLV is not a lawyer but has basic understanding and knowledge of legal process and laws. A PLV will

  • Provide information about Tele Law Service to citizens in community gatherings and public places,
  • Identify citizens in rural and remote areas in need of legal advice and information,
  • Understand nature of the legal issue faced by the citizen,
  • Facilitate registration of case at CSC,
  • Ensure that the persons availing free legal service must have the required documents,
  • May ask for documents such as Adhaar for filling the case registration form,
  • Facilitate pre-appointment with panel lawyer,
  • Connect citizen to the Panel Lawyers through video conferencing facility at the CSC,
  • If the need arise PLV, with the consent of the applicant can be a part of the consultation to make the applicant understand the legal advice given by the Panel Lawyer,
  • keep track of progress of the applicant’s cases/grievances and maintain a record of the same.

You can find the contact details of the PLV attached to the CSC in your area by clicking at the given link- https://www.tele-law.in/tele-law-details-of-cscvle.html.

 

This link flashes the name of the States in which Tele-law service is being currently available.

  • Step-2 Click on the name of your desired State or the State to which you belong, a list of selected CSCs with their address and contact details of the Para legal Volunteers (PLVs) appears on the portal.
  • Step-3 You can call at the given number of the PLV or go straight at the address given for CSC.
  • Step-4 You may also find the details of the PLVs attached with the CSC in your village through the Village Headmen.

Any person who comes to CSC to seek legal advice is Legal Advice Seeker/Beneficiary. She/he must come to the CSC for Consultation. She/he also register himself throw Tele-Law citizens' mobile application and seek free legal advice.

A Panel Lawyer is a practicing advocate selected by Department of Justice and CSC-e Governance Services or registered on the Panel of State /District Legal Services Authority. A Panel Lawyer will

  • SHOW his availability on Tele-Law Portal for a period of Seven Days (weekly basis) of his availability to give advice.
  • MAKE him / herself available on the appointed date and time.
  • Any Change in the date/ time of advice has to be intimate to VLE or can be changed by Panel Lawyer.
  • Mandatory to fill feedback form before closing the case.

In choosing a lawyer, you have the following options:-

  • From lawyer selection page user may chose between Male/Female Lawyer and state, districts wise also.
  • You may choose the lawyer as per the schedule of availability shown in the calendar during the time of registration of your case.
  • Before filling the feedback form, in case you are not satisfied with the advice of the lawyer, you can always chose another Lawyer.

The PLV or the VLE will help you get an appointment with the Panel Lawyer. You can also get an appointment with the Panel Lawyer to register himself in Tel-Law service by mobile application and web portal.

The PLV or VLE will ask you to carry some important documents at the time of registration. Please refer to question number No 14 below.

Appointment with Panel Lawyer is fixed for the next day after you register your case at the Tele-Law Service with the CSC.

Yes, You will be able to connect and take legal advice on the matter on the same day depending on the availability of the Panel lawyer.

Citizen will need to provide personal information and any appropriate document (where applicable). In case citizen belongs to category of Section 12 of LSA, Act, 1987 He/She will need to provide proof of the same.

VLE and PLV can also guide you regarding case related or any other documents to be provided.

The cost of Tele-Law service is free for citizens.

  • It will include basic understanding of their case by VLE and PLV.
  • One appointment with Legal expert over VCF/IVR Call for a fixed timeslot of 20 minutes.
  • In case the Panel Lawyer reschedules the appointment, you will got the confirmation message.
  • You get maximum 3 chances for the consultation on the same case.

Yes, all citizens are eligible for free legal advice through Tele-Law scheme.

If you miss your appointment with the panel lawyer then panel lawyer may reschedule appointment or you can reschedule appointment.

Yes, you can get advice until satisfied.

Applicant - An applicant can reschedule the appointment by him-self or herself.

Panel Lawyer – If the Panel lawyer wants to reschedule the case he will click on reschedule option. The VLE checks Panel lawyer next availability for the consultation with the applicant and VLE finalizes the next appointment.

VLE - VLE checks Panel Lawyer next availability for the consultation with the applicant and then he finalizes the next appointment.

You have the option to give Feedback

Yes, you can email your grievance or any suggestion at telelaw.grievance@csc.gov.in or help.tele-law@gmail.com
Call us at -011 -23074401/23070627

Tele-Law mobile application is an application developed to get legal advice and to provide a choice to the beneficiary to seek his/her preferred date and time for legal advice and consultation.

Citizens, VLE, Panel Lawyers and Paralegal Volunteers (PLVs) who are specifically engaged under Tele-Law programme will use this mobile application.

Tele-Law mobile application can be downloaded Google Play Store(android user) and app store(iPhone user). He/she will receive a link by SMS, to download the Tele-Law mobile application.

It can be downloaded on every smart/android/iPhone device only.

The Tele-Law mobile application will benefit in the following ways :-

PLVs

  • She/he can register cases of the beneficiary or legal aid seeker while conducting outreach and awareness activity.

BENEFICIARY

  • She/he can register himself by Tele-Law mobile application and web application.
  • She/he can seek preferred date and time for legal advice.
  • She/he has the option to chose three different dates and time

VLE

  • She/he can register cases of the beneficiary or legal aid seeker while conducting outreach and awareness activity.
  • She/he can block the appointment for the beneficiary from the preferred date and time submitted in the case registration form.

Beneficiary will receive three SMS regarding his /her chosen date and time for legal advice:-

First SMS to be received after successful submission of registration form.

Your appointment date and time in Tele- Law is 06/02/2019 at 11:30am. Kindly visit at CSC-Omveer, Awajpur. टली- लॉ में आपकी नियक्त निनि और समय है 06/02/2019 at 11:30am. कपया CSC-ओमवीर अवाजपर पर पहच |

Second SMS –On receipt of the registration form by the VLE the VLE wil check the availability of the Panel Lawyers on the preferred date and time.

Your appointment date and time in Tele-Law is 06/02/2019 at 11:30am. Kindly visit today at CSC-Omveer, Awajpur. टली- लॉ में आपकी नियक्त निनि और समय है 06/02/2019 at 11:30am. कपया CSC-ओमवीर अवाजपर पर ही पहच |

Third SMS – Reminder message to be received by the Beneficiary on the scheduled date for legal advice.

For any help related to the mobile application, PLV can call at 011-23074401
and visit the Help section on the Home page and can send an email to : help.telelaw@gmail.com.

As on 19.12.2019 Number of cases registered 150533 and advice enable 137285